Orders are placed through our secure online store, with payment by credit card / PayPal.
You will receive a confirmation once your order has been processed.
FAQ
- How do I order online?
- How far in advance should I place my order?
- Can I place my order by phone?
- I left my cake for the last moment. Can I make an urgent order?
- I saw a cake on Instagram, can you make it?
- Can I pick up my order at the bakery?
- Do you offer home delivery?
- Can I modify my order?
- What is the cancellation policy?
- What happens if I arrive late to pick up my order?
- Are your products vegan or gluten-free?
- How should I store my cake?
- Is everything edible?
- How long does a cake last?
- Can I freeze the cake?
Orders and Availability
- How do I order online?
- How far in advance should I place my order?
- Can I place my order by phone?
- I left my cake for the last moment. Can I make an urgent order?
- I saw a cake on Instagram, can you make it?
How do I order online?
How far in advance should I place my order?
Our cakes are customized and require preparation time. We recommend placing the order at least 48 hours in advance.
Can I place my order by phone?
Yes ☺️
You can call us at +34 613 85 05 30 during our business hours.
I left my cake for the last moment. Can I make an urgent order?
Sometimes yes.
If the website indicates that there is no availability, call us at +34 613 85 05 30 and we'll see if we can help you.
I saw a cake on Instagram, can you make it?
Tell us your idea and add references when placing your order. It won't be identical, but we will create a version tailored for you with our style.
Changes, Deliveries, and Pickups
- Can I pick up my order at the bakery?
- Do you offer home delivery?
- Can I modify my order?
- What is the cancellation policy?
- What happens if I arrive late to pick up my order?
Can I pick up my order at the bakery?
Yes, you can pick up your order at:
Calle de la Corona 32
46003, Valencia
We will indicate the pickup time during the confirmation process.
Do you offer home delivery?
Yes, we deliver within Valencia. You can check if your postal code is available during the checkout process.
Can I modify my order?
Yes, you can make changes with a minimum of 72 hours in advance. Write to us via WhatsApp with your order number and the changes you need.
What is the cancellation policy?
You can cancel your order at least 48 hours before the delivery date by calling +34 613 85 05 30, providing the order number.
The total amount will be exchanged for a purchase card with no expiration date. We do not offer cash refunds.
What happens if I arrive late to pick up my order?
We know that sometimes the day can get complicated.
If you see that you won’t arrive before closing time, write to us as soon as possible and we’ll arrange for pickup the next day.
Orders not picked up on the agreed day are non-refundable.
Product and Preservation
- Are your products vegan or gluten-free?
- How should I store my cake?
- Is everything edible?
- How long does a cake last?
- Can I freeze the cake?
Are your products vegan or gluten-free?
Everything we produce in our workshop is vegan. We do not handle any animal-derived ingredients.
We cannot guarantee a complete absence of gluten traces; we work with maximum care and do our best, so if you're not celiac, we can serve you.
How should I store my cake?
Once you pick up your cake, store it in the refrigerator as soon as possible. Especially on warm days, take care of your cake very carefully.
Cakes do not like heat and much less direct sunlight.
Is everything edible?
Some decorations (such as certain flowers) may not be edible. We do not use toxic flowers or products.
If you have questions, ask us.
How long does a cake last?
Between 3 and 4 days in refrigeration. Once cut, store it in its well-closed box to prevent it from drying out.
Can I freeze the cake?
¡Yes! You can freeze it well wrapped for up to 3 months.